Shipping policy
Last updated: 10/14/2026
Standard shipping is free on every order, with no minimum. Here's where we ship, how fast, and what to do if something goes wrong.
1. Where we ship
We ship within the United States only, to all 50 states. We don't ship internationally yet.
2. Shipping options and cost
Standard shipping is free on every order, with no minimum. If you need it sooner, faster shipping options are available at checkout for an additional fee. You'll see each option's price and estimated delivery time before you pay.
3. Processing time
Orders usually ship within 1 business day, Monday through Friday, excluding holidays. Orders placed on weekends or holidays ship the next business day.
4. Delivery time
Free standard shipping usually arrives within 2–5 business days after your order ships. Faster options arrive within the time shown at checkout. You'll get an email with a tracking link as soon as your order is on its way. Delivery times are estimates and can be affected by the carrier, weather or holidays.
5. Subscriptions
Subscription orders ship automatically, with free standard shipping, at the interval you choose: every 4, 6 or 8 weeks. Each renewal is charged on your renewal date and ships after that charge. You can skip, change your interval, pause or cancel online from your account any time before your next renewal date.
6. Lost, stolen or delayed packages
If tracking shows your package as delivered but you didn't receive it, or it hasn't moved in 7 days, email support@velator.com within 14 days of the expected delivery date. We'll work with the carrier and, if the package can't be found, send a replacement or refund you.
7. Damaged on arrival
If your order arrives damaged, see section 3 of our Refund Policy. We'll replace it or refund you at no cost.
8. Address changes
Please check your shipping address at checkout. If you spot a mistake, email us right away and we'll do our best to update it before the order ships. We can't redirect a package after it ships, and we're not responsible for orders delivered to an address entered incorrectly at checkout.